✨WEEK 3 (01-07 FEB 2021)✨

🤍 This week, week 3, our team members interview freelancers and users of competitors platform. This way is to make us know more about advantages and disadvantages of our competitors.

🤍 On Thursday 4th February 2021, we had a meeting with our mentor and discussed the interview result. What I get from the result is some platforms have a problem to screen customers, the effectiveness of the platform is not really stable, lack of interaction with customers, and the commision rate is too high (17%). After the discussion, we realise that we still have things to research more and deeper which are the list below.

⚪️ Know your customer/ customer service

- Chat & call – support both sides of customers, freelancers and hires.

- Discuss office hour time of the customer service.

- Function of the platform more stable than users platform

- How to make the platform easy to register?

- How to screen customers?– financially and sexually

- Commission (…%?)

- Research about the competitor from Facebook groups and pages

⚪️ Look through financial statement of fastwork

⚪️ Ways to cut cost or reduce unnecessary cost.

⚪️ List out function of the website – interaction and effectiveness

⚪️ List out what COLLANCE can improve

⚪️ Do more research about how we can advertise COLLANCE and how competitors' platforms advertise their platform.

🤍This is the interview result we got from the interview [https://docs.google.com/document/d/1FPsWt0LKniFA8p2N2Lx-s_bXwChBZ4jdddztQhyzAGU/edit?usp=sharing]